Technical Support Specialist
Garmin Cluj, Romania
Job Description
We are looking for a new colleague to join our IT Services amp; Support team in Cluj-Napoca. In this role you will provide first and second level support and perform moderately complex troubleshooting including:
- Install and maintain workstations technologies (Desktops, Laptops, Monitors, Printers, etc.)
- Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Maintain printing systems and assist with network printer system maintenance
- Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Monitor conference room performance and maintenance schedule
- Monitor server room performance
- Manage server room equipment installation (servers, tape library, switches, etc.)
- Allocate more complex calls to the relevant IT Support member and, when required, arrange for external technical support where problems cannot be resolved in-house
- Create work instructions and knowledge articles
- Demonstrate proficient use and knowledge of standards and procedures
Requirements
- Bachelor's degree with at least 2 years experience or equivalent combination of education and relevant experience
- Experience of using and configuring Microsoft and Apple Operating Systems
- Good knowledge of Microsoft Office Desktop Applications
- Demonstrates moderate familiarity with troubleshooting and research tools
- Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools
- Experience with Active Directory account administration
- Familiarity with laptop, desktop and printer hardware
- Familiarity with server room and network equipment
- Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting
Would be a plus:
- Experience of working in an IT Service Desk team
- Experience with ticketing system
Benefits
- Educational assistance and career development
- Health services package with a private health clinic
- Monthly budget for sports activities
- Annual budget for eye prescription and glasses
- Monthly contribution to the retirement plan
- 24 vacation days that can progressively grow as a result of being loyal to Garmin
- The possibility to experience Garmin products at a special price or through an internal library
- Bonuses for special events
- Employee stock purchase plan allows for shares to be bought at a special price
- Well-being initiatives
- Community charity support
- Meal tickets
As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields.
As our customer base grows, we need to grow our team. We work in a highly collaborative environment and expect everyone to participate. That doesn’t mean you need tons of experience (we’ll certainly take it though!) but a desire to contribute.