Customer Representative Agent With Croatian (Hybrid)

Key Responsibilities:

• Provide exceptional customer service to clients via phone and email, in Croatian.
• Assist customers with inquiries, concerns, and issues in a professional and timely manner.
• Ensure customer satisfaction by addressing their needs effectively and efficiently.
• Collaborate with other team members to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.

Skills and Certifications [note: bold skills and certification are required]
Customer Service
Galileo
Amadeus
German Advanced
English Advanced
Portuguese Advanced
Croatian Advanced

Qualifications:

• Fluency in Croatian and English is required.
• Prior experience in customer service or a related field is preferred.
• Sales oriented person.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.