We are looking for a Technical Account Manager focusing on eCommerce and In Person payments, with pre-sales and technical consultancy experience, to help us support our expanding customer base.
Who We Are
Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com|Terminal app and Smart Checkout payment gateway, Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.
About the role
The Technical Account Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills. It involves the provision of advice and guidance to large organizations across Europe during their integration with Viva.com. The position will also involve the provision of feedback to internal product owners on new features and products, as well as working closely with the sales team and core developers, operations personnel, and product owners.
As a Technical Account Manager you will:
- Build strong relationships with client’s stakeholders, become an expert key player on their implementation and have a deep understanding of their business goals and priorities.
- Coordinate and facilitate the integration of services and identify potential areas of concern for clients before they arise.
- Provide proactively recommendations, best practices, and technical solutions, helping clients to optimize their integration with Viva.com
- Ensure that services are functioning well and advise clients for additional services and product solutions.
- Collaborate closely with all teams (Product, Operation, Development, QA, Call Center, Security amp; Risk) to share your product’s knowledge, report new product features, requests, and improvements.
- Prepare and involve training material to salespersons about our products and the integration guidelines.
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams.
- Develop technical documents for distribution to Viva.com's clients.
- Act in the role of subject matter expert on all aspects of the payment platform, ranging from product behavior to deep technical expertise.
- Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.
- Contribute to the development of our implementation and support policies and procedures.
- Keep up with trends and developments in Payments, FinTech, Neobanks and e-commerce.
Requirements
- Minimum 3 years of relevant experience, ideally within the Payments amp; Fintech Industry
- In-depth knowledge of REST APIs and Postman (or similar)
- Solid technical background with hands on experience in software development
- Proven and significant capability of managing software integration projects.
- Excellent problem-solving skills, with ability to analyze and solve problems using technology
- Sound commercial acumen.
- Excellent written and verbal communication in English and Romanian.
Nice to haves:
- Payments amp; Fintech Industry.
- Integration of e-commerce solutions and plugins.
- Experience with WooCommerce, Shopify, PrestaShop, Magento, or OpenCart.
- BSc degree in Computer Science, or relevant field.
Benefits
- A competitive salary, based on your skills amp; experience
- Attractive Bonus Scheme
- Opportunity for a rapid career development;
- Opportunity to work closely with a highly motivated team in a dynamic and fast paced environment;
- Freedom to create your own network and the possibility to expand your horizons;
- Opportunity to work in an international fintech company with a large cultural diversity;
- Acquiring excellent knowledge in the payment and banking industry.